Cancellation Policy
Waitlist:
If you're on the waitlist, you may be added to the class up to 2 hours before it starts. Please check your waitlist status during this time. The waitlist will freeze within the 2-hour window before class.
Waitlist Cancellation & Confirmation:
Should you be added to the class from the waitlist, you will receive a confirmation notification via email, and you will be automatically booked to attend. At this point, you will be held to the same cancellation policy as other attendees even if you are added to the class after the late cancellation window. (Reminder: You can be added to class up to 2 hours before class start time). It is your responsibility to keep track of your spot on the waitlist in the case you cannot attend, you should cancel your spot on the waitlist before the late cancellation window 6 hours before class start.
Class Cancellation Policy:
Early cancellations must be done 6 hours before the start of your scheduled class to ensure you do not lose your class pass
Late cancellations: Pass holders that cancel a class under 6 hours before the start of class will lose a class pass. Contract Membership holders that cancel a class under 6 hours before the start of class will lose a class pass and charged an additional $10 late fee.
No Show Policy for All Class Client
If you are registered for a class but fail to cancel your attendance and DO NOT SHOW UP, a fee of $20 will be charged, and one class pass will be deducted from your account.
Appointment & Private Session Cancellation Policy
When booking an appointment or private session a non-refundable booking fee of $50 will be charged to your account to hold your appointment time. This fee will go towards your total service amount at service checkout.
Non-fundable booking fee $50 (if cancelled 72hrs before appointment time the booking fee can me transferable to a future appointment, but not refunded)
Appointment cancellations 72-49hr before appointment may occur a fee of 50% of service amount.
Appointment cancellations 48-25hrs before appointment may occur a fee of 75% of service amount.
Cancellations 24hrs before appointment may occur a fee of 100% of service amount.
Liability Release
Acknowledgment of Risks: I, the undersigned, understand that yoga and massage activities involve physical exertion and carry inherent risks, including but not limited to muscle strains, sprains, and other injuries. I acknowledge that I am voluntarily participating in these activities and assume all risks associated with them.
Medical Conditions: I confirm that I have disclosed any relevant medical conditions or injuries that might affect my ability to participate in yoga and massage activities. I understand that it is my responsibility to consult with a physician before participating in any physical activity.
Assumption of Risk: I agree to assume full responsibility for any risks, injuries, or damages, known or unknown, which I might incur as a result of participating in yoga and massage activities at [Island Sol Collective].
Release of Liability: I, on behalf of myself, my heirs, and legal representatives, hereby release and discharge [Island Sol Collective], its owners, instructors, and staff from any and all claims or causes of action arising out of my participation in yoga and massage activities.
Consent to Treatment: In the event of an emergency, I consent to receiving first aid and/or medical treatment deemed necessary by the studio staff. I understand that I am responsible for any medical expenses incurred.